From the aging report to recovered dollars — as you, not instead of you.
DueWell sits alongside your billing system, takes only the balances you’d otherwise hand away, and works them the way your own front desk would if it had the time and the tooling.
Takes the aged book
Balances 60+ days old at placement, pulled from the provider’s own billing system. Age is measured at placement — not at payment — so a slow payer never drifts into fee scope.
Placement is a file you already produce — an aging report with balances, dates of first statement, and contact details. Practice-management and radiology billing systems are supported through standard exports; direct integrations are added per client.
Works it as the provider
Text, email, and AI voice outreach that reads and sounds like the practice, not a collector. Payment plans, card-on-file, a patient portal, and consent handling that respects every stop request.
- Text and email — from the practice’s own number and sending identity.
- AI voice — a calm, scripted assistant that identifies itself as calling for the practice.
- Payment plans and card-on-file — set up in the message, no callback required.
- Patient portal — statements, balances, and receipts under the practice’s brand.
Gets paid only on recovery
A modest platform fee plus 6% of dollars recovered on aged accounts — cash actually collected, invoiced in arrears. The provider keeps 100% of what it would have collected anyway.
Your monthly statement shows the account-level detail behind every fee — which invoices, what age at placement, what was collected and when. The meter is the ledger. Pricing and definitions →
Built for the security review, not around it.
The answers a ten-location group’s compliance officer needs, before the sales conversation gets there.
One deployment per provider
Every client runs in its own isolated environment — separate project, separate database, separate credentials. There is no shared data plane between practices. A security review gets a clean answer, not a diagram of tenant boundaries.
A business associate agreement, every time
DueWell operates as your business associate under HIPAA. Before any protected health information moves, a BAA is signed, and every subcontractor that touches PHI is under one too.
We never hold your money
Payments settle to your merchant account and your bank. DueWell does not hold, receive, or disburse client or patient funds at any time. We invoice you for fees, net 15, ACH.
Consent is enforced, not assumed
Every outreach channel honors stop requests immediately and cascades them across channels. Undeliverable numbers are suppressed. Provenance of consent is recorded on every contact.
Your data stays yours
Full export on request. On termination, transition assistance and return of your data are in the contract, not a favor.
A reminder from the office, not a threat from a stranger.
A patient with a 75-day-old balance gets a text from the practice’s number: the amount, what it was for, and a link that opens a statement under the practice’s name with a pay button and a plan option. If they reply STOP, every channel stops. If they call the number back, it rings the practice.
If they don’t respond, a short email follows, then — for balances that warrant it — a call from an assistant that says who it is calling for and why, and can take a payment or set a plan on the spot. Nothing about the interaction says “collections.” Everything about it says “your doctor’s office would like to close this out.”
Patients who pay, pay fast once reached: median 5–12 days from first outreach to cash across every bucket up to 180 days old.
See it against your own aging report.
Bucket totals only, no patient data. We return the same analysis the calculator does, on your real book.